Washington & Jefferson College
  • Washington, PA, USA
  • Full Time


Serves as assistant to the Director of Financial Aid, working to ensure compliance with state and federal financial aid regulations, delivery of quality customer service to the student population, effective use of software for processing, and appropriate management of budget levels for all financial aid programs.  The person in this position acts as manager of the Office of Financial Aid in absence of the Director, taking on all responsibilities the Director position entails.


Duties and Responsibilities

  • Oversee and coordinate all Student Employment for the College. Train supervisors, inform students, collaborate with Career Services and Payroll.
  • Oversee all Veteran's Affairs programs, ensuring compliance with regulations and on-time delivery of reports
  • Coordinate Tuition Exchange and Tuition Remission
  • Assist the Director with ensuring compliance with all regulations regarding federal and state financial aid programs.
  • Assist in the management of the Colleague system, including set-up and daily processing, thinking proactively to ensure smoothness of processing and effective use of the system's capabilities. Work within Slate and collaborate with Admissions Operations on various items posted in Slate
  • Manage the Communications Management module of Colleague, including not only the daily processing of outgoing mail, but the task of automating all correspondence to students and parents with the goal of becoming more effective and efficient.
  • Supervise front desk staff with the goal of providing quality customer service to the student population; work with employees to ensure that accurate information is given and that a professional atmosphere is maintained at all times.
  • Possess the authority to respond directly to sensitive situations, approving additional funding when necessary after analysis of current funding levels. Assist staff in their responses as well.
  • Serve as a contact for students and families in regard to the financial aid process.
  • Assist in financial aid processing, including verification, awarding, appeal process etc.
  • Work closely with Director on awarding of the College's endowed scholarships and other outside awards.
  • Act as liaison for students who study abroad, processing all required paperwork.
  • Represent the Office of Financial Aid at various events organized by the College and local and state organizations, providing a presentation when requested.
  • Represent the Office of Financial Aid on various College committees, etc. in absence of Director.
  • Additional job related duties as required by Director



  • Bachelor's degree from an accredited college or university.
  • Two years of experience working in a financial aid office during which in-depth knowledge of financial aid policies and procedures has been attained.
  • In depth knowledge of financial aid software system (Colleague); possess ability to run processing in absence of Director.
  • Ability to work independently, problem solve, think proactively, and make awarding decisions in absence of Director.
  • Ability to effectively supervise others.
  • High level of organizational skills; ability to work accurately.
  • Excellent communication skills required; ability to effectively speak in front of both small and large audiences.
  • Knowledge of Microsoft Office programs, especially Word and Excel.


Supervisory Duties

The position does not require managing other employees.



The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the position described, nor are they intended to be such a listing of the skills and abilities required to do the job.  Rather, they are intended only to describe the general nature of the position.


Job Description Status The duties and responsibilities listed in this job description are illustrative ones anticipated for this position.  Other duties and responsibilities may be assigned as required.  Washington & Jefferson College reserves the right to amend or change this job description to meet the needs of its programs.  This job description and any attachments do not constitute or represent a contract.

Washington & Jefferson College
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